Public service motivation and job performance: an exploratory study in Jordanian municipalities

Sahem Nawafleh

International Journal of Productivity and Quality Management, 2021, vol. 34, issue 2, 231-240

Abstract: This paper studies how public service motivation (PSM) among employees influences their job performance (JP) in the context of Jordanian municipalities. The quantitative descriptive cross-sectional approach was adopted with a structured questionnaire. Employees operating in the municipalities of Amman and Irbid-Jordan were targeted as a population and the sample included (382) respondents. SPSS and structural equation modelling (SEM) through AMOS was applied, the results reported that PSM dimensions achieved R2 = 45% of the variance in job performance. Two dimensions of PSM were not significant in influencing job performance, namely, attraction to policy making and self-sacrifice. Following the results, implications were provided, moreover, limitations and directions for future researches were also provided.

Keywords: public service motivation; PSM; job performance; municipalities; structural equation modelling; SEM; Jordan. (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:34:y:2021:i:2:p:231-240

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