Factors influencing the implementation of ISO 9001:2015 in the cement industry in South Africa

Thebe G.Z. Ngwekazi, Bheki B.S. Makhanya and Hannelie Nel

International Journal of Productivity and Quality Management, 2023, vol. 38, issue 3, 413-434

Abstract: The paper examines the underlying factors driving the implementation of ISO 9001:2015 in South Africa's cement manufacturing sector. Despite widespread adoption of the ISO 9001:2015 quality management standard in South Africa, the country's cement manufacturing sector remains plagued by quality issues. Purposive sampling was used to conduct a survey from 18 November 2019 to 7 February 2020, and 38 responses were obtained from ISO 9001:2015 accredited companies. Exploratory factor analysis identified two factors, namely improve business performance and gain competitive advantage, as reasons for ISO 9001:2015 adoption from 12 items. The research identified two major challenges affecting ISO 9001:2015 adoption: poor management commitment and a lack of cooperation. The study offers a variety of theoretical implications for scientists wishing to advance the field, as well as practical implementation for businesses embarking on a journey to implement ISO 9001:2015.

Keywords: continuous improvement; cement industry; ISO 9001:2015; quality management system; South Africa. (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:38:y:2023:i:3:p:413-434

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