People resistance in TQM implementation: a qualitative study on Malaysian universities

Noor Azman Ali, Mohamed Zairi and Fauziah Mahat

International Journal of Productivity and Quality Management, 2008, vol. 3, issue 1, 1-11

Abstract: The aim of this paper is to discuss the theoretical and research evidence related to the issue of people barriers concerning problems and pitfalls in Total Quality Management (TQM) implementation. The people-based and service-oriented nature of Higher Education (HE) institutions leaves the university leaders and managers for quality projects to look seriously into the cause of the problems, and apply a strategic approach to ensure successful quality initiatives. A qualitative survey on seven universities in Malaysia suggests that the main reasons for people resistance are lack of knowledge and information on the quality programme, lack of motivation and complacency attitudes, and the quality programme being perceived to cause more burden rather that benefit. The relevant human resource management practices and approaches are discussed to overcome the problems.

Keywords: human resource management; HRM; higher education; HE institutions; people resistance; total quality management; qualitative methods; TQM implementation; Malaysia; resistance to change; barriers. (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=15966 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:3:y:2008:i:1:p:1-11

Access Statistics for this article

More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().