Improving productivity in SMEs by the implementation of Six Sigma: human resource management implications

Franca Cantoni and Roberta Virtuani

International Journal of Productivity and Quality Management, 2024, vol. 41, issue 1, 49-65

Abstract: This paper analyses the implications that Six Sigma can induce in the management of human resources and in the quality of work organisation in SMEs, a field of investigation not yet adequately explored by the scientific literature. The case of two SMEs (a manufacturing and a service company) engaged in different phases of Six Sigma application and operating in different industries is reported. After initial reluctance and resistance, Six Sigma stimulated the creation of a culture of continuous HR motivation and accretion.

Keywords: Six Sigma; data culture; DMAIC; change management; quality management; motivation; decision-making; HR. (search for similar items in EconPapers)
Date: 2024
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