Identification of the individual required competences for quality management in a company: a case study on the quality manager position

Sara Ait Bahom, Lotfi Chraïbi and Naoufal Sefiani

International Journal of Productivity and Quality Management, 2025, vol. 45, issue 2, 133-164

Abstract: Personnel selection is an important step for any company seeking to continually enhance organisation processes and improve its performance. The selection of personnel according to the required competences is a difficult problem that requires the use of multi-criteria decision-making (MCDM) methods. Despite the importance given to competences and the quality management system in the industrial field, there is not yet an approach that identifies the quality management competences required by ISO 9001:2015. In this paper, a fuzzy hybrid approach has been developed to identify the competences required by quality managers. A new modified version of the fuzzy SWARA (FSWARA) method has been proposed. Furthermore, a case study of the implementation of this approach to a quality manager position is also presented in this work.

Keywords: criteria prioritisation process; fuzzy Delphi method; fuzzy step-wise weight ‎assessment ratio analysis; ‎FSWARA; identification process; individual ‎competences requirements; multi-criteria decision-making‎‎; MCDM; quality ‎management system; QMS; personnel selection; quality manager position. (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=146635 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:45:y:2025:i:2:p:133-164

Access Statistics for this article

More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().