Geographies, motivations and benefits from ISO 9000 standard: a comparison of manufacturing and service organisations

Pavel Castka and Michaela A. Balzarova

International Journal of Productivity and Quality Management, 2010, vol. 5, issue 4, 370-383

Abstract: In this research we aim to empirically describe differences between manufacturing and service industries in terms of their geographies, motivations and benefits from ISO 9000 certification. Based on the response from 422 New Zealand based ISO 9000 certified organisations, we reveal that service organisations are focused on national business environment whereas manufacturing sector is more linked to international business. Furthermore, ISO 9000 service organisations experience less coercive pressure to get certified in comparison to their manufacturing counterparts and both sectors gain similar benefits from the certification. We have also concluded that our findings are relevant to global population of ISO 9000 certified companies as New Zealand patterns of ISO 9000 are comparable with patterns identified in other developed countries such as the USA, Australia or France.

Keywords: ISO 9000; quality standards; manufacturing industries; motivation; geographies; New Zealand; international business; USA; United States; Australia; France; certification benefits; geography; TQM; total quality management; service sector. (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://www.inderscience.com/link.php?id=32956 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:5:y:2010:i:4:p:370-383

Access Statistics for this article

More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().