Enhancing organisational reliability in public organisations: evidence from Iran

Mansooreh Moeini Korbekandi, Seyed Hosein Kazemi and Hassan Danaeefard

International Journal of Reliability and Safety, 2025, vol. 19, issue 1, 83-106

Abstract: This qualitative study examines methods for improving organisational reliability in Iranian public organisations. Sixteen (16) managers and experts from six (6) crisis-prone public agencies participated in the research, and a purposive sampling method was employed. Thematic analysis was used to analyse the collected data. The study's findings suggest that developing the soft dimensions of organisational reliability, such as cultivating human resources capabilities (including cognitive-psychological capabilities, attitudinal-behavioural capabilities), organisational capabilities (including planning capability, organising and coordinating capability, decision-making and delegation capability, preventive and supervisory capability), knowledge capabilities (including cultural capability, interactive-communicative capability, capability to learn, capability to innovate) and human resources management capabilities (including capability to attract, employ and retain human resources, evaluating and empowering capability), is crucial for enabling organisations to maintain their services during critical situations. The insights gained from this study can be helpful in crisis management in Iranian public organisations.

Keywords: organisational reliability; public organisations; qualitative research; crisis management; thematic analysis; soft dimensions. (search for similar items in EconPapers)
Date: 2025
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