International Journal of Services and Operations Management

2005 - 2026

From Inderscience Enterprises Ltd
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Volume 55, issue 7, 2026

Exploring the trends, models and challenges of the circular economy: a review of the literature pp. 1-23

Sergio Andrés Cáceres-Mariño, Andrés Guillermo Angarita-Monroy and Lina Margarita Henao-Gómez

Volume 55, issue 6, 2026

Performance evaluation of cricket players in Indian Premier League using DEA pp. 1-36

Sanjeev Bordoloi and Venkata Sai Praneeth Sirigiri

Volume 55, issue 5, 2026

Data-driven retail service operations: big data analytics capability, market orientation, innovation and marketing capabilities in Thailand's retail sector pp. 1-23

Supannika Supapon and Kanyarat Sukhawatthanakun

Volume 55, issue 2, 2026

Service logic and value co-creation reconsidered: the service method and its theoretical implications for service science, management and praxis pp. 135-154

Fernando Yanine

Navigating the frontier: how new operations management trends drive financial sustainability - a bibliometric analysis and systematic review pp. 155-181

Fred Konneh Songa Monson

Ownership structure and its impact on supply chain management: an empirical study pp. 182-231

K.P. Sreekumar, Arun Thomas and Vinay V. Panicker

A systematic literature review of AI-driven communication: foundations, trends and future research propositions pp. 232-252

Utpala Das, Kulbir Kaur Bhatti and Raj Kumar Singh

A comprehensive review of sustainable supply chain management implementation in the mining industry and its global implications pp. 253-288

Leonard Manurung, Gatot Yudoko and Mursyid Hasan Basri

Volume 55, issue 1, 2026

Leveraging blockchain technology capabilities for supply chain performance enhancement: an exploratory study pp. 1-28

Gangaraju Vanteddu and Asit Bandyopadhayay

An evaluation of the impact of service quality on customer satisfaction: a case study of a home appliance company in Kosovo pp. 29-50

Artan Veseli and Diana Veseli

Analysing the influence of stakeholders on the implementation of ethical systems for accident reporting in the South African construction industry: a qualitative study pp. 51-66

Gundo Ndivhuho Radzilani, Surajit Bag and Jan Harm C. Pretorius

Enhancing the national economy through improved healthcare service quality and medical tourism pp. 67-86

Berhanu Tolosa, Daniel Kitaw, Kassu Jilcha and Sisay Sirgu

Exploring the impact of service quality factors on customer satisfaction in Chinese dragon animation film design pp. 87-106

Chen Yang, Siti Salmi Jamali and Adzira Husain

Analysing barriers to digital transformation in healthcare organisations pp. 107-133

Urmila Natarajan and M. Suresh

Volume 54, issue 6, 2026

Development of the lean and green balanced scorecard performance management system in electronic component industry pp. 1-19

Z.F. Ikatrinasari and K. Kosasih

Volume 54, issue 5, 2026

Digital marketing, customer engagement, supply chain agility, and flexible logistics as capability drivers of dynamic marketing channel performance: an operations management perspective pp. 1-26

Kanyarat Sukhawatthanakun

Volume 54, issue 4, 2026

Confirmation bias and de-biasing mechanisms in financial decision making pp. 423-443

Phaik Nie Chin

The role of environmental concern on purchase intentions through attitude, perceived ease of use, and willingness to pay for two-wheeled electric vehicles in Indonesia pp. 444-462

Rhian Indradewa and Santi Sopiani

Examining the barriers to integrated models for quality management systems in civil engineering consulting organisations in South Africa pp. 463-490

Phetola Elias Maleaopo, Surajit Bag and Jan-Harm C. Pretorius

Machine learning in forecasting time series to control the stock of high-cost drugs used in cancer treatment pp. 491-506

Paulo César Ossani, Lorena Enami Mazia and Gislaine Camila Lapasini Leal

Supply chain traceability: a literature review pp. 507-537

Sila Anwar, Rameez Khalid and Abdul Qadus

The strategic use of learning in repetitive projects pp. 538-561

Carlos M. Gomes da Silva and Pedro M.R. Carreira

Volume 54, issue 3, 2026

Location selection for the bakery industry in geographically diverse states of India considering PESTEL factors pp. 271-294

Muskaan Kothari, Ayush Nair, Javed Aslam and Mohammed Rehaan Chandan

Application of genetic algorithm in corrugated board production scheduling pp. 295-312

Thanh-Minh Nguyen and Ngoc-Hien Do

A novel method for calculating time intervals between sequential activities in event logs pp. 313-331

Seyed Hossein Siadat and Hamed Rouhani

The influence of graphic Chinese characters in product advertising posters toward young consumers pp. 332-350

Mengchen Zhang, Siti Salmi Jamali and Adzira Binti Husain

Lean Six Sigma in services: a systematic review of the literature pp. 351-377

Siham Alami-Chentoufi and Abdelali En-Nadi

The impact of experience scape stimulus on memorable guest experience in the hospitality sector: empirical evidence from India pp. 378-400

Deepika Reddy, Veer P. Gangwar and Bijay Prasad Kushwaha

Exploring human factors as barriers to artificial intelligence-human collaboration among shop floor workers in Bangladesh's garment factories pp. 401-421

Surajit Bag and Gautam Srivastava

Volume 54, issue 2, 2026

Investigating the determinants of picker performance and interdependencies between the determinants of third-party logistics industry pp. 143-171

Jinendri Prasadika, Annista Wijayanayake and D.H.H. Niwunhella

A preliminary study on the evaluation and improvement strategies of the service quality of shared green transportation mobility in Taiwan pp. 172-185

Che-Cheng Chang, Shu-Hsien Huang and Chen Chen

Lean manufacturing implementation in Moroccan companies: benefits, barriers, and critical success factors pp. 186-210

Salma Arabi, Mohamed Saad Bajjou, Anas Chafi and Mohammed El Hammoumi

The impact of e-commerce practices on local product purchase intention: moderating factors research pp. 211-228

Lin Li

State of the art review on Lean Six Sigma with Industry 4.0 integration pp. 229-252

R. Vigneshvaran and S. Vinodh

The strategic role of business analytics adoption, knowledge retention and dynamic capability to achieve sustainable competitive advantage pp. 253-270

Dian Alanudin, Budi W. Soetjipto and Athor Subroto

Volume 54, issue 1, 2026

Pricing new and remanufactured products: a strategic analysis of the selling and leasing models pp. 1-37

Tao Zhou, Kai Li, Bohai Liu and Zhiying Kuang

Business intelligence systems success model based on information system theory pp. 38-57

Mohammad Almuiet, Mohammad Bany Baker, Zaid Jaradat, Ala'a Bani Bakr, Qotadeh Saber Aljawazneh and Ghaith Jaradat

A closed-loop supply chain game model considering reciprocal preferences and echelon utilisation pp. 58-80

Shan Yu and Qiang Hou

Modelling of operational risks in knowledge process outsourcing environment pp. 81-113

J. Naveen, Himanshu Payal and Prashant Chauhan

Prioritisation of solutions to mitigate Industry 5.0-enable circular supply chain risks - a hybrid SF-Bayesian BWM and SF-EDAS approach pp. 114-142

Hardik Majiwala and Ravi Kant

Volume 53, issue 5, 2026

How lighthouse companies are pioneering Indonesia's Industry 4.0 and 5.0 revolution? A soft system methodology approach pp. 1-38

Totok Kurniawan, Gatot Yudoko and Yuanita Handayati

Volume 53, issue 4, 2026

The past, present, and future of service recovery: a bibliometric analysis pp. 417-438

Sayan Banerjee and Anil Verma

Do psychological capital and digital readiness impact service quality in interior designers in Indonesia? The role of innovative work behaviour and work engagement as mediators pp. 439-457

Ajriya Ninda and Budi Widjaja Soetjipto

Lean Six Sigma for fulfilling value-added services in the post-pandemic logistics industry pp. 458-472

Hokey Min and William Sawaya

Analysing the expectation vs. satisfaction gaps and prioritising dimensions of service quality for middle-class restaurant sector pp. 473-495

Mohammed Yusoof Muhammad Yunis, Rafikul Islam, Siti Salwani Razali and Md. Siddique E. Azam

Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka pp. 496-517

Shanika Weerakkody, Guru Prabhakar and Xiaojun Luo

Improving lean transformation success with change management techniques pp. 518-538

Ariella Janka Tarjáni, Noémi Kalló and Béla Pataki

Volume 53, issue 3, 2026

Productivity assessment for academic institutions using DEA-Malmquist productivity index pp. 267-289

Geo Kuruvila George and Georgy P. Kurien

Extended UTAUT model to understand the role of computer anxiety and work-life quality in faculty adoption of online learning in higher education institutes pp. 290-312

Vishnu Lal and G. Varaprasad

An investigation of passenger service satisfaction with international airports: evidence from Vietnam-Taiwan direct flights at Tan Son Nhat International Airport pp. 313-344

Nam Tien Duong

An examination of the association between green HRM practices and pro environmental behaviour: prism of AMO theory pp. 345-362

K. Vanisri and Prabir Chandra Padhy

A scientometric analysis of the relationship between entrepreneurial marketing and SME performance for long-term sustainability pp. 363-399

R. Manigandan

Analysis of the implementation of the LSS approach in Moroccan services: benefits, tools, difficulties, critical success factors pp. 400-416

Siham Alami-Chentoufi and Abdelali En-Nadi

Volume 53, issue 2, 2026

Incorporating robust and quasi-robust optimisation methods to model the relief distribution problem under uncertainty pp. 125-157

Israa Ismail

Enhancing the POLCA production control system by indirect load pp. 158-186

Fernando José Gómez Paredes, Moacir Godinho Filho, Matthias Thürer and Nuno Fernandes

Influence of blockchain technology on open banking: a scoping literature review pp. 187-211

Baiju J. Nair, Tomy K. Kallarakal, V.R. Uma, S. Girish and Sachin K. Parappagoudar

Supplier development for sustainability in the healthcare supply chain: an empirical study of a developing country during COVID-19 pp. 212-234

Nooshin Ghanbari, Reza Hafezi, Mohamad Sadegh Sangari and Ali Bozorgi-Amiri

Exploring electronic gadget buying behaviour in India: a social media approach pp. 235-243

Surbhi Goyal and Navdeep Kaur

Assessing the factors influencing Healthcare 5.0 readiness pp. 244-265

Urmila Natarajan and M. Suresh

Volume 53, issue 1, 2026

The integration of retail supply chain and Industry 4.0 - a bibliometric analysis and insights for future research pp. 1-20

S. Yamini

Usability of e-commerce as a digital platform: resilient food supply chains amid COVID-19 pp. 21-40

Mohammad Alawamleh and Lana Mohannad Al-Twait

Adoption and usage of digital banking services: a rural Indian perspective pp. 41-58

Gayatri Samantaray and Pushpendra Khandelwal

Recent review on non-instantaneous deteriorating items in inventory models (2006-2022) pp. 59-85

Anthony Limi, K. Rangarajan and P. Rajadurai

Unveiling the dynamics of product service systems: insights from digital platform ecosystems and customer engagement perspectives pp. 86-105

Luke Treves, Mikko Pynnönen and Mika Immonen

Beyond parcels: exploring the service quality-driven paradigm of customer satisfaction in the courier sector pp. 106-123

Weng-Kar Foo and Jeffrey S.S. Cheah