International Journal of Services and Operations Management

2005 - 2025

From Inderscience Enterprises Ltd
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Volume 51, issue 4, 2025

Creativity drivers for Six Sigma project success pp. 405-423

Tim Baker, Xun Xu, Lizao Zhang and Phillip W. Witt

Incorporating decision-making styles to predict driver-injury severity in road accidents in a large metropolitan area: a machine-learning-based approach pp. 424-448

Ali Ghazizadeh, Mojtaba Hamid, Mahdi Hamid and Mohammad Mahdi Nasiri

Risk management applied to budgetary planning in the public administration: an operations management approach pp. 449-470

Poliana Aparecida Ferreira Abreu, Ualison Rébula de Oliveira and Vicente Aprigliano Fernandes

Linking the information technology with performance management in Moroccan companies: a qualitative study pp. 471-485

Mohamed Alami

The impact of globalisation, digitalisation and COVID-19 on the development of new services in the Jordanian banking sector from the perspective of concerned bank employees pp. 486-507

Khleef A. Alkhawaldeh

Optimal location and allocation of vaccination outreach centres pp. 508-527

Oladunni S. Okunade, Abiodun Osifowokan and Adepeju A. Opaleye

Simulating the conditions of variability for service system - a case of automobile service centre pp. 528-539

Rishu Sharma

Volume 51, issue 3, 2025

Evaluation of the degree of digitalisation: a study in law offices pp. 263-290

Shynaide Mafra Holanda Maia, Fagner José Coutinho de Melo, Djalma Silva Guimaraes Junior and Eryka Fernanda Miranda Sobral

A multi-criteria classification framework for inventory items management at the Department of Defense pp. 291-315

Olasumbo Ayodeji Makinde, Sannah Thembi Sithole, Humbulani Phuluwa and Jan Swanepoel

Internationalisation of experience-centric services pp. 316-336

Sofia Vitorino Dias, Fernando Luiz Emerenciano Viana and Afonso Carneiro Lima

Influence of cost accounting information on management decision making of hotel services in South East, Nigeria pp. 337-357

Honesta Chidiebere Anorue, Ernest O. Ugwoke and Oliver Okechukwu Okanazu

The success of BPR through KMP for workers in production operations pp. 358-381

Mariam Ibrahim

Company characteristics and human resource disclosure practices in Indian corporate sector pp. 382-404

Kirti Aggarwal

Volume 51, issue 2, 2025

A predictive model for cash or in-kind transfer in welfare scheme: implications for Indian public distribution system pp. 139-158

Arun Kumar Biswal

Comparative analysis of CSR initiatives and service delivery in selected PSUs of India pp. 159-171

Brundaban Panda and Rinki Mishra

The designing of warehouse management information system: a case study in helmet company pp. 172-189

Nhat Quang Nguyen, Duc Duy Nguyen, Van Hoang Nguyen and Ngoc-Hien Do

Beyond the surface: understanding how workplace bullying affects women's performance via emotional exhaustion and psychological well-being pp. 190-220

A. Vasumathi, K. Ganesan, P. Prasad Babu and Smita Panda

Superimposition of adoption model on the hierarchy of needs – a case of four-wheeler electric vehicles in India pp. 221-240

Navin Mathew and G. Varaprasad

Exploring the impact of organisational and human factors on cybersecurity behaviour in Jordanian banks: a structural equation modelling approach pp. 241-262

Mohammad Bany Baker, Mohammad Almuiet, Qotadeh Saber Aljawazneh, Ahmad Mtair Alhawamleh and Zaid Jaradat

Volume 51, issue 1, 2025

A performance measurement model in risk environment: a decision-making framework pp. 1-19

Arezoo Azarshab, Soroush Avakh Darestani, Rana Imannezhad and Eyob Mulat-weldemeskel

The effect of worker's impression of executing green supply chain management network on hotels performance: perspective of developing country pp. 20-38

Muneeb Ul Hassan, Minhaj Ikram, Javaria Ismail and Waqar Ahmed

The effects of internet banking service quality on customer satisfaction in Nepal pp. 39-56

Gunja Kumari Sah

Optimising truck service logistics with an intelligence-based spatial movement information system: a usability review and QFD approach pp. 57-81

Batara Parada Siahaan, Togar Mangihut Simatupang, Liane Okdinawati, Michael Binsar Tua Sinaga, Kevin Yoyada Tambunan and Arijona Purba

Entrepreneurial intention on students' academic performance through institutional culture and personality traits - a review pp. 82-103

Smita Panda and A. Vasumathi

Behaviour of outpatient and inpatient toward health payment: the case of Mekong Delta (Vietnam) pp. 104-119

Tu Van Binh

Exploring the internal supply chain management practices of tertiary institutions in Ghana: evidence from Bolgatanga Technical University pp. 120-137

Oswald Atiga and Bright Junior Tanzubil

Volume 50, issue 5, 2025

Supplier selection in oil and gas industry pp. 1-27

Mehdi Abdollahi Kamran, Samira Afsharfar, Samar Al Fori, Reza Babazadeh and Marya Al Balushi

Volume 50, issue 4, 2025

Impact of perceived value of services and buzz marketing on the relationship between service quality and customer satisfaction: a meta-analysis pp. 415-435

Praveen Kumar Pandey and Amandeep Dhaliwal

Post-COVID-19 situational analysis assessment of the food and beverage sector using Rasch and PAM clustering techniques pp. 436-464

Elia Oey, Andre Dharma Saputra, Alexander Yoga Pratama and Hanijanto Soewandi

A study on the effect of open innovation activities on digital transformation capability and firm performance: evidence from Taiwanese SMEs pp. 465-487

Chieh-Chih Hou, Ja-Shen Chen and Bo-Jyun Chen

Assessing the effect of land administration reforms on service delivery by the Lands Commission of Ghana pp. 488-506

Pius Asumadu-Basoah and Kyeame Ghansah

Zero defect philosophy and 8D method applied to improve technical documentation of oil and gas segment suppliers pp. 507-533

Felipe Cerchiareto Pereira, Ualison Rébula de Oliveira, Sérgio Nogueira Fiuza and Vicente Aprigliano Fernandes

Liquidity and bank risk-taking in the MENA region pp. 534-555

Salihu Liman Mairafi, Sallahuddin Hassan and Shamsul Bahrain Mohamed-Arshad

Volume 50, issue 3, 2025

Inception, growth and efficiency of small finance banks in India: an empirical study pp. 287-304

Padmasai Arora and Hitesh Arora

Validating the relationship of information technology in the service supply chain: a developing country perspective pp. 305-329

Manish Mohan Baral, Rita Roy, Subhodeep Mukherjee and Venkataiah Chittipaka

Employee involvement practices in lean manufacturing: a multi-method approach pp. 330-351

Nayara Cardoso de Medeiros, Moacir Godinho Filho, Mario Henrique Bueno Moreira Callefi and Gilberto Miller Devós Ganga

Exploring the impact of e-commerce on mobile phone customer behaviour based on data mining techniques pp. 352-373

Gia Minh Dao, Nhat Khang Nguyen, Thanh Bao Le and Song Thanh Quynh Le

Work overload, toxic leadership and internal auditors' turnover intention: evidence from Jordan pp. 374-388

Abdallah Bader Alzoubi, Hashem Alshurafat and Firas Dahmash

The influence of sustainability risk management on supply chain sustainability and profitability of medical technology firms pp. 389-413

P. Leslie Dass and Sreerengan V.R. Nair

Volume 50, issue 2, 2025

Exploring the moderating role of environmental uncertainty on the relationship between supply chain management and supply chain performance pp. 149-169

Yuhainis Mohd Yusoff

When 'more' is not 'enough' in restaurants: do the challenge demands and service recovery performance compel a negative influence of the service recovery system on customer justice perceptions? pp. 170-196

S. Rao K.P. Abhishek, Pai P. Yogesh, Lakshminarayanan Sethumadhavan and Prabhu K.P. Nandana

Pricing strategies of carbon emission allowances in the blockchain technology era pp. 197-218

Xiaonan Zhang, Yi Qu and Xiubin Gu

Development and validation of business excellence framework for Indian service MSMEs pp. 219-245

P.M. Unnikrishnan, Jyoti Tikoria and Arun Kumar Agariya

Assessing mobile wallet service quality using analytic hierarchy process and fuzzy evaluation method pp. 246-266

Ashwarya Kapoor, Rajiv Sindwani and Manisha Goel

Exploring the impact of educational services quality on student satisfaction pp. 267-286

Byung-Hak Leem

Volume 50, issue 1, 2025

Global financial services and its related technology usage pp. 1-22

Alan D. Smith and Stanko Racic

Industry 4.0 maturity model: an assessment in manufacturing enterprises pp. 23-52

Poliana Carneiro Gomes, Julia Carvalho Fernandes de Oliveira, Kleber José Tenório Tavares, Fagner José Coutinho de Melo and Djalma Silva Guimaraes Junior

Psychological factors influencing the adoption of three-wheeler electric vehicles: a study on users in India pp. 53-75

Navin Mathew and G. Varaprasad

Redesigning human vaccines supply chain network post-COVID-19 pandemic: a case study of Iran pp. 76-98

Malihe Lahmi, Arash Nemati and Abdul Sattar Safaei

The impact of e-insurance on profitability: the mediating role of competitive advantage and agility pp. 99-122

Mohsen Seify, Ali Sanayei, Seyed Fathollah Amiri Aghdaie, Majid Mohammad Shafiee and Daryoosh Mohamadi Zanjirani

Supply chain in the wake of COVID-19 - a bibliometric and content analysis pp. 123-148

Gaurav Kumar Badhotiya, Leena Sachdeva and Gunjan Soni