Develop a commercial aircraft pilot job stress model through an experience ability perspective: considering the work experience

Jiun-Hung Lin

International Journal of Services and Operations Management, 2012, vol. 11, issue 1, 49-69

Abstract: Since commercial aircraft pilots bear the duty of flight safety, their job stress is higher than other occupations. Once the sources of job stress could not be drained off, the stress will be accumulated continually. The unbearable stress will injure the commercial pilots in aspects of physiology and psychology and have a critical impact on their flying ability. Therefore, researching on job stress to improve flight safety is a critical path to increase the competitiveness of airlines. This research introduces the concept of work experience background characteristics (WEBC) and constructs a commercial pilots' job stress theoretical model. Linear structure relation model (LISREL) is used to validate the causality relationships of this theoretical model. The result of this research could be a theory base to improve the job stress and increase job performance of the commercial pilots by adjusting WEBC.

Keywords: work experience background characteristics; commercial pilots; job stress; aircraft pilots; experience ability; flight safety; stress sources; accumulated stress; unbearable stress; physiology; psychology; critical impacts; flying ability; competitiveness; airlines; LISREL; linear structural relations; statistical software; structural equation modelling; statistics; causality relationships; job performance; Taiwan; services management; operations management. (search for similar items in EconPapers)
Date: 2012
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