Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies

Nnamdi Asika and Olawumi Dele Awolusi

International Journal of Services and Operations Management, 2013, vol. 15, issue 1, 28-43

Abstract: Business process reengineering (BPR) is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, speed and services (Al-Mashari and Zairi, 1999). This paper provides a holistic view of the BPR implementation process, by reviewing the hard and soft factors that cause success and failure for BPR implementation, as well as, examine the effectiveness of the critical success factors (CSFs) of BPR on both primary (operational) and secondary (organisational) measures of business performance in Nigerian oil and gas industry. The aim was achieved through an empirical study involving the administration of 650 self-administered questionnaires to a randomly selected senior and management staff of eight (8) re-engineered oil and gas companies in Nigeria. Using the framework from Khong and Richardson (2003), several hypotheses were tested, via structural equation modelling (SEM). Using SEM, multivariate analyses were mathematically represented in a single equation, and findings from this study confirmed that BPR had significant association on business performance of Nigerian oil and gas companies.

Keywords: business process reengineering; BPR; organisational performance; operating performance; factor analysis; multivariate analysis; oil and gas industry; Nigeria; modelling; critical success factors; CSFs; business performance; structural equation modelling; SEM. (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
http://www.inderscience.com/link.php?id=53253 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:15:y:2013:i:1:p:28-43

Access Statistics for this article

More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().