Operations management in improving elderly home care

Annastiina Rintala, Henri Karppinen and Jouni Koivuniemi

International Journal of Services and Operations Management, 2016, vol. 24, issue 3, 331-362

Abstract: The roots of operations management (OM) in manufacturing context, but there has been a growing interest in applying OM approaches in different types of service contexts, including the non-profit sector. In this study, we explore what OM research can do to support the improving of elderly home care. A systematic literature review was done to find out the typical managerial implications of service operations management (SOM) research. Interviews and a group decision support system session during an improvement project were used to point out the operational-level problems and development targets in organising elderly home care. By comparing the research focus of SOM with the operational-level problems observed in the case context, the paper helps in bridging the gap between SOM theory and practice. This research helps both researchers and practitioners understand how SOM research can benefit different types of target organisations.

Keywords: service operations; operations management; elderly clients; healthcare management; elderly home care; public sector; non-profit sector; literature review; case study; old people; senior citizens. (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.inderscience.com/link.php?id=76904 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:24:y:2016:i:3:p:331-362

Access Statistics for this article

More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().