Managing quality within existing supply chains: case studies from Jordan

Randa Mazzawi and Mohammad Alawamleh

International Journal of Services and Operations Management, 2019, vol. 32, issue 1, 44-66

Abstract: In the globalised economy supply chains are of paramount importance to international organisations, thus supply chain management has been intensively studied throughout the recent decades to understand the product cycle from the supplier to end customer and within organisations. However, there is a gap in the literature concerning the management of particular parameters such as quality within supply chains. This research investigates methods of measuring quality within existing supply chains using two companies from Jordan as case studies. Two different methodologies were applied in order to be able to conduct this research: direct observation and complete participation. It was noted that quality within the manufacturing supply chain was defined differently than in the service supply chain, thus requiring different actions to be used to measure it.

Keywords: supply chain; supply chain management; SCM; quality; quality tools; service; manufacturing; SERVQUAL; fishbone diagrams; Jordan. (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.inderscience.com/link.php?id=97038 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:32:y:2019:i:1:p:44-66

Access Statistics for this article

More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().