Simulation of cutting corners chain in healthcare services

Ali Alizadeh-Zoeram, Alireza Pooya, Zahra Naji-Azimi and Ali Vafaee-Najar

International Journal of Services and Operations Management, 2022, vol. 41, issue 3, 260-278

Abstract: The purpose of this study is to simulate the cutting corners chain as a criterion in controlling the quality control of health services. These services are in a healthcare chain based on human resources (HR). This chain study included three clinics in a specialised hospital, whose doctors were considered as service providers. In this study, system dynamics (SD) approach is used for simulation. After modelling and formulating the problem, the validation of the designed model was confirmed and based on the simulation results; appropriate policies to match supply and demand were established. Also methods to cope with cutting corners chain were identified in a dynamic environment. They are based on sensitivity analysis, changes in patient arrival rates and human resources service capacity. The designed model with some slight changes could be used in hospital management in the field of human resources management, with a dynamic and systemic thinking, either as a unit or as a healthcare service chain.

Keywords: cutting corners; human resources; service capacity; simulation; system dynamics. (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:41:y:2022:i:3:p:260-278

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