Professional competencies and job performance: insights from the healthcare sector

Sharanika Dhal and Snigdha Mohapatra

International Journal of Services and Operations Management, 2024, vol. 49, issue 3, 379-396

Abstract: The healthcare sector has been facing overwhelming demands in the recent times, owing to the pandemic situation. In this regard, the healthcare professionals are burdened with long shifts, stressful work environment, and endless expectations to deliver quality patient care. Accordingly, competency levels of the healthcare professionals, especially nursing staff, play a significant role to effectively tackle the high-pressure clinical environment. The present research examines the link between professional competencies, organisational culture, and job performance of nursing professionals in an emerging country context. Based on the empirical results, professional competencies and organisational culture positively enhance job performance of the nursing employees. These findings offer newer insights on this under-explored domain to facilitate conceptual development and policy formulation.

Keywords: nursing; competencies; job performance; organisational culture. (search for similar items in EconPapers)
Date: 2024
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