Implementation of Six Sigma approach to quality improvement in a multinational automotive parts manufacturer in India: a case study

Radha Krishna, Govind Sharan Dangayach, Jaideep Motwani and Asli Y. Akbulut

International Journal of Services and Operations Management, 2008, vol. 4, issue 2, 264-276

Abstract: Manufacturing managers in Indian companies are faced with fierce global competitive strategies by the shift of many multinational companies to India. They are forced to excel in all the domains of manufacturing including quality, cost, delivery, and flexibility. In this paper, by means of a case study, we illustrate how a multinational Indian corporation was able to successfully implement Six Sigma principles to improve its operations. The objective for presenting the case study is to assess the importance of Six Sigma strategy in Indian manufacturing companies.

Keywords: six sigma organisation; quality cost; critical to quality; CTQ; parts per million; PPM; failure mode and effects analysis; FMEA; statistical process control; SPC; process capability; six sigma level; quality improvement; automotive parts manufacturing; India; automobile industry; automotive components. (search for similar items in EconPapers)
Date: 2008
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