Exploring the impact of organisational and human factors on cybersecurity behaviour in Jordanian banks: a structural equation modelling approach

Mohammad Bany Baker, Mohammad Almuiet, Qotadeh Saber Aljawazneh, Ahmad Mtair Alhawamleh and Zaid Jaradat

International Journal of Services and Operations Management, 2025, vol. 51, issue 2, 241-262

Abstract: Cybersecurity has garnered a great deal of attention as a critical issue in information technology, with its importance spanning various areas of national security and the global trading system. This study takes a closer look at the usage of cybersecurity in Jordan's banking sector, providing a comprehensive understanding of the factors that influence attention towards its usage and examining their impact on actual cybersecurity behaviour. By utilising PLS-SEM approach with a research sample of Jordanian banks, this study identifies several key factors that positively impact attention towards using cybersecurity, including awareness, organisational technological readiness, organisational security culture, and self-efficacy. These findings underscore the importance of increasing awareness and investing in organisational technological readiness and security culture to enhance cybersecurity behaviour in the banking sector and beyond. In addition, offering valuable insights for policymakers, researchers, and practitioners in enhancing cybersecurity practices and promoting the security and stability of the financial system.

Keywords: cybersecurity; organisational-human factors; actual behaviour. (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=146902 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:51:y:2025:i:2:p:241-262

Access Statistics for this article

More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().