Evaluation of the degree of digitalisation: a study in law offices

Shynaide Mafra Holanda Maia, Fagner José Coutinho de Melo, Djalma Silva Guimaraes Junior and Eryka Fernanda Miranda Sobral

International Journal of Services and Operations Management, 2025, vol. 51, issue 3, 263-290

Abstract: The purpose of this paper is to evaluate the level of digitisation from the perspective of Industry 4.0 in law firms. The paper uses the analysis through a questionnaire containing seven parts, from the four structural areas presented in the model of maturity index adapted from DigiMaturity. The work uses six dimensions to assess maturity. The work uses a scale to calculate the dimensions. The results show that most of the Pernambuco law firms studied are in the preliminary stage of digital transformation. Of the six dimensions analysed, the highest average found was in the people and culture dimension, with 1.66, demonstrating interest in digital transformation, with answers at the defined level. This paper is original, since, although there are several approaches to digital transformation from the perspective of I4.0, there is nothing specific for the service sector, nor for law firms.

Keywords: Industry 4.0; Maturity 4.0; law firms; law; digital transformation; innovation. (search for similar items in EconPapers)
Date: 2025
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