Creativity drivers for Six Sigma project success

Tim Baker, Xun Xu, Lizao Zhang and Phillip W. Witt

International Journal of Services and Operations Management, 2025, vol. 51, issue 4, 405-423

Abstract: Six Sigma projects are important to enhance the quality management process. This study investigates the creativity drivers for Six Sigma project success. We performed two action research projects that corroborated the theory that team creativity mediates the impact of openness to experience on project success in Six Sigma project settings. We then constructed and performed reliability-internal validity tests on scales via our random sample survey of 736 manufacturers in Canada and the USA. Finally, we used structural equation modelling on these survey data to test that the theory holds. Our findings suggest that the general level of team creativity is a stronger predictor of project success than environmental factors surrounding the team, such as a work atmosphere that is tolerant of dissension.

Keywords: Six Sigma; team creativity; project performance; quality management; team performance. (search for similar items in EconPapers)
Date: 2025
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