 Hybrid higher education supply chain and value stream mapping designHind Bouhassoun and Nicolas Cheimanoff International Journal of Services and Operations Management, 2025, vol. 52, issue 3, 313-344 Abstract: Education systems evolved in a dynamic ecosystem after the industrial revolution, in the light of the Industry 4.0 and after the recent pandemic. They are constrained by the massive need for education and job market specifications. Leaders and managers of higher education institutes (HEIs) are continuously challenged. On the strategic level, they establish the vision, build the mission, clearly define objectives, plan the activity and position their organisations on the global higher education (HE) map. The authors offer to support the decision-making process of HEIs with practices and methodologies from supply chain management. After analysing literature, HE is considered a service and the hybrid higher education supply chain and value stream mapping design (H-HESC-VSM-D) is constructed. It uncovers the current-state of a HEI and helps depict incoherence. As a managerial contribution, it offers a basis for integration, coordination and quality improvements to attain global performance and quality targets. Keywords: higher education; supply chain; service supply chain; value stream mapping; VSM; decision-making; management. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:52:y:2025:i:3:p:313-344 Access Statistics for this article More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd |
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