Influence of blockchain technology on open banking: a scoping literature review

Baiju J. Nair, Tomy K. Kallarakal, V.R. Uma, S. Girish and Sachin K. Parappagoudar

International Journal of Services and Operations Management, 2026, vol. 53, issue 2, 187-211

Abstract: The recent shift towards customer-centric products and services has prompted an investigation into a framework prioritising a customer-centric banking experience. The synergy between open banking and blockchain technology has the potential to power this framework. Open banking, despite being relatively new, has garnered considerable attention globally, fostering a more interconnected economy and restoring customer control over their data. Privacy and security concerns in open banking can be mitigated through the strategic integration of blockchain technology. A scoping literature review of 153 articles from 2016 to 2023 indicates that blockchain enhances the security, transparency, and accessibility of open banking. Its decentralised nature ensures customer data security, and smart contracts ensure precision in financial transactions. This research emphasises the growing interest in integrating open banking and blockchain, providing valuable insights for stakeholders and guiding future multidisciplinary collaboration in this evolving domain.

Keywords: open banking; fintech; banking; blockchain; literature review. (search for similar items in EconPapers)
Date: 2026
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