Agile professional virtual community inheritance via the adaptation of social protocols

Willy Picard

International Journal of Services and Operations Management, 2010, vol. 6, issue 3, 362-376

Abstract: Support for human-to-human interactions over a network is still insufficient, particularly for Professional Virtual Communities (PVCs). Among other limitations, adaptation and the learning-by-experience capability of humans are not taken into account in the existing models for collaboration processes in PVCs. This paper presents a model for adaptive human collaboration. A key element of this model is the use of negotiation for the adaptation of social protocols' modelling processes. A second contribution is the proposition of various adaptation propagation strategies as a means to continuously manage the PVC inheritance.

Keywords: social protocols; professional virtual communities; web based communities; online communities; professions; learning-by-experience; adaptive human collaboration; negotiation; adaptation propagation strategies; PVC inheritance; services management; operations management; knowledge management; KM; collaborative networks. (search for similar items in EconPapers)
Date: 2010
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