An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement

A.K. Digalwar and K.S. Sangwan

International Journal of Services and Operations Management, 2011, vol. 9, issue 1, 60-82

Abstract: Performance measurement plays a significant role in order to sustain an improved performance. An enterprise's measurement system strongly affects the behaviour of people, both inside and outside. If organisations are to survive and prosper in information age competition, they must use a measurement system derived from their strategies and capabilities. As enterprises introduce world class manufacturing (WCM) techniques, they need new methods of performance measurement to control and improve their production plants. Recent studies provide a useful framework for performance measurement and strategic alignment. The paper first highlights the imperatives of a performance measurement system for manufacturing excellence then discusses existing performance measurement systems and their limitations in measuring world class manufacturing performance. Finally, the paper suggests that there is a need to develop a new performance measurement system and proposed a framework for world class manufacturing performance measurement.

Keywords: world class manufacturing; WCM; performance measurement; manufacturing excellence; balanced scorecard. (search for similar items in EconPapers)
Date: 2011
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