Developing an instrument for measuring Six Sigma implementation

Erick C. Jones, Mahour Mellat Parast and Stephanie G. Adams

International Journal of Services and Operations Management, 2011, vol. 9, issue 4, 429-452

Abstract: The purpose of this paper is to develop an instrument for measuring Six Sigma implementation. We develop eight constructs for measuring Six Sigma implementation utilising the PDCA cycle (plan-do-check-act). The instrument captures different aspects of Six Sigma implementation in organisations such as the role of black belts, financial responsibility and executive support. In addition, we show that there is significant difference in Six Sigma implementation among organisations, where those employing PDCA cycle for their Six Sigma initiatives achieve higher level of performance. We believe the proposed instrument can be used for measuring Six Sigma implementation in organisations. Implications for managers and future research have been provided.

Keywords: six sigma implementation; plan do check act; PDCA; process improvement; quality management; black belts; financial responsibility; executive support. (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=41241 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:9:y:2011:i:4:p:429-452

Access Statistics for this article

More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().