Strategic management in a public hospital by balanced scorecard and economics analysis

Purichat Rodpai and Jongrak Hong-ngam

International Journal of Trade and Global Markets, 2020, vol. 13, issue 1, 126-133

Abstract: The objective of this study was to examine the overall management efficiency of a public hospital in the Northeastern region, Thailand by using the data envelopment analysis (DEA) and Balanced Scorecard (BSC) framework. The study was conducted in three phases including: 1) measuring the organisational performance efficiency using the DEA; 2) analysing the organisational strategic plan and formulating a strategy map to explain connections between strategic objectives based on the main perspectives of the BSC (financial, customer, internal process, and learning and growth); 3) interviewing hospital administrators about the overall strategic management of the hospital to determine how to improve management strategies to maximise balance and efficiency.

Keywords: balanced scorecard; DEA; data envelopment analysis; management; efficiency. (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=104928 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijtrgm:v:13:y:2020:i:1:p:126-133

Access Statistics for this article

More articles in International Journal of Trade and Global Markets from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().