The approach for skill up in five-why for investigating root cause of quality problems

Kousei Sugitani and Hiroshi Morita

International Journal of Data Analysis Techniques and Strategies, 2011, vol. 3, issue 3, 221-240

Abstract: We propose effective steps for skill up in five-why for investigate root cause in order to find solutions to quality problems that lead to customer complaints. Skill up in five-why consists of four stages: skill up for beginners, skill up for masters, certification of skill up and evaluation of skill. Skill up is divided into seven steps, namely, teaching, doing exercises for understanding, correcting, practicing, entrusting themselves, confirming skill and evaluating skill. The proposed seven steps for investigating root cause in five-why enable us to solve quality problems more quickly and to enhance the impact of improvements in production lines.

Keywords: five-why; root causes; skill up; quality problems; customer complaints; quality improvement; root cause investigation skills; Toyota; semiconductor manufacturing; wafer fabrication. (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=41332 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:injdan:v:3:y:2011:i:3:p:221-240

Access Statistics for this article

More articles in International Journal of Data Analysis Techniques and Strategies from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().