Telehealth strategies and workforce support in applied behaviour analysis services during a pandemic

Tianqin Shi, Yang Sun, Sharon Qi, Shu Zhou and Taeho Park

International Journal of Logistics Economics and Globalisation, 2024, vol. 11, issue 1, 70-97

Abstract: This paper aims to explore the operational and organisational response strategies that applied behaviour analysis (ABA) organisations globally can implement as a means of providing organisational support during a pandemic. Based on the survey responses of 341 Behaviour Analyst Certification Board certified professionals worldwide, we find that factors such as flexible work arrangements, additional funding for work from home (WFH), telehealth strategies of caregiver involvement, telehealth strategies of establishing connections with new clients, and interventionists' online training and online meetings with supervisors for feedback significantly impacted employees' perceived organisational support (POS) during the pandemic. However, managers placed more value on providing personal protective equipment (PPE) at the workplace and wellness courses, while field interventionists appreciated online training and online meetings with supervisors to a greater extent. To ensure the successful and effective implementation of telehealth, managers should evaluate the perception gap of organisational support between themselves and frontline interventionists.

Keywords: telehealth; COVID-19; ABA; applied behaviour analysis; POS; perceived organisational support; workforce support; mitigation strategies. (search for similar items in EconPapers)
Date: 2024
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