International Journal of Services, Economics and Management

2007 - 2025

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Volume 16, issue 2, 2025

Influencing loyalty to budget hotels through environment elements, experiential marketing and customer satisfaction pp. 107-129

Christina Esti Susanti, Purnendu Mandal and Benny Suwito

Organisational culture and job performance among employees of SMEs: the mediating role of job satisfaction pp. 130-147

Amjad S. Al-Delawi, Alaa S. Jameel, Manaf B. Raewf, Sinan A. Harjan and Thabit H. Thabit

Innovation and performance in the service industry: empirical evidence from South Korea pp. 148-168

Namhoon Kim, Kyoung Ae Lee and Julie Kim

Web project development: risk analysis and crisis management pp. 169-188

Solomiia Fedushko, Olha Trach, Yuriy Syerov, Iryna Ivanochko and Jennifer R. Calhoun

Study of internal strategic management analysis on organisation growth toward choosing effective cooperative strategy pp. 189-215

Ayman Al Armoti, Wided Dafri and Taghreed Hassan

Volume 16, issue 1, 2025

Analysis of critical success factors in robust service systems through fuzzy cognitive map pp. 1-20

Hamid Shabandarzadeh, Hadi Balouei Jamkhaneh, Fatemeh Haghighat and Fatemeh Khajeh

Entrepreneurial initiatives during pandemic in Bangladesh pp. 21-44

S.S.M. Sadrul Huda, Afsana Akhtar, Md. Humayun Kabir, Mahmud Zubayer and Syeda Raissa Maliha

Telecommunications service industry collaboration with over the top services for optimising state revenue in Indonesia pp. 45-62

Tasya Safiranita Ramli, Dadang Epi Sukarsa, Yusuf Saepul Zamil, Amelia Cahyadini, Sherly Ayuna Putri, Ega Ramadayanti and Reihan Ahmad Millaudy

Is the game worth a candle? Users' adoption of private cloud computing pp. 63-78

Kasim Tatić, Mahir HaraÄ ić, Merima ÄŒinjarević and Merima HaraÄ ić

Research of the possibilities and results of the implementation of the principles of the green economy using Industry 4.0 technologies on the example of the utility sector pp. 79-106

Natalia Skorobogatova

Volume 15, issue 6, 2024

Change in consumption pattern and accommodation activity types: the evidence of seizing recovery opportunities and mitigating risk from European countries in crisis time pp. 593-622

Mykola Rohoza, Valentyna Stolyarchuk and Valentyna Ishchenko

Measuring financial inclusion: a survey-based approach pp. 623-649

Akinwumi Sharimakin and Anthony Akinlo

How transformational leadership lessens employee resistance to change during the COVID-19 pandemic: the mediating role of innovative climate pp. 650-666

Peerayuth Charoensukmongkol

Digital currency: an awareness of the future of central bank digital currency in India pp. 667-676

Cyriac Philip Alexander and Tabitha Durai

Security issues in the formation and competition for human capital in the context of destabilisation of the European labour market pp. 677-695

Vitaliy Shliakhetko, Nina Petrukha, Volodymyr Krupa, Ihor Berest and Ihor Baran

Volume 15, issue 5, 2024

Exploring the relationship between managerial overconfidence and investment efficiency in the US hospitality industry pp. 455-478

Yasmine Souissi and Anis Jarboui

Innovation and production management: lessons from Algerian consumers pp. 479-496

Abdelmadjid Hartani, Samir B. Maliki, Mourad Kertous and Inaya Wahidi

Management and prediction of navigation of industrial robots based on neural network pp. 497-519

Edeh Michael Onyema, Surjeet Dalal, Celestine Iwendi, Bijeta Seth, Nwogbe Odinakachi and Anyalor Maureen Chichi

Workplace effect on intergenerational occupational transition of labourer: evidence from tea plantations of Assam, India pp. 520-550

Yograj Sharma and Pradyut Guha

A novel approach using hybrid deep features for citrus disease detection and classification based on NCA and Bayesian optimised random forest classifier pp. 551-571

Shailesh Gondal and Shweta Agrawal

The mediating role of self-control in the relationship of mindfulness with organisational stress due to increased workload pp. 572-592

Candide Uludağ, Mehmet Emin Baynazoğlu, Boban Melović and Branislav Dudić

Volume 15, issue 4, 2024

Identifying facilitators and barriers toward the implementation of public private partnership at municipal level: a case study of Yogyakarta pp. 343-355

Romi Hartarto, Wahyu Adi Mudiparwanto, Dyah Titis Kusuma Wardani and Wahyu Wibowo

Technological innovation in cultural tourism: a systematic literature review pp. 356-375

Vincenzo Fasone and Mariano Puglisi

Nexus between macroeconomic factors and remittance inflow in presence of ICT penetration: a panel data analysis of Bangladesh economy pp. 376-401

Md. Mahbubul Alam and Abir Hassan

Applying lean practices in vehicle maintenance services at Massy Motors in Trinidad and Tobago pp. 402-435

Kuldeep Ojha and Keeon Rodney

Consumer preferences for eco-friendly products pp. 436-454

Dagmar Weberová, Peter Å tarchoň, Martina Juříková, EliÅ¡ka KÃ¡Ä erková and Lenka Ližbetinová

Volume 15, issue 3, 2024

Personal preferential treatments influencing young people's intention to use ridesharing services pp. 225-253

Eva Malichová, Emese TokarÄ Ã­ková, Alžbeta KucharÄ Ã­ková and Lukáš Falát

Performance and cost evaluation of an adaptive queuing system with customer reneging and retention: steady-state and transient analysis pp. 254-272

Sapana Sharma, Rakesh Kumar, Godlove Suila Kuaban, Bhavneet Singh Soodan and Pradeep Singh

Business cycles and tourism activity: the case of Portugal pp. 273-289

António Portugal Duarte, Inês Veloso Garcia and Fátima Sol Murta

Factors affecting job performance of public servants in the fisheries sector - an empirical investigation in coastal and island areas of Vietnam pp. 290-310

Danh Nam Nguyen and Thi Ngoc Lan Uong

Tourism value creation through big data as a smart tourism tool pp. 311-323

B. Utthra and V.T. Bindu

Volatility spillovers and nexus among agridex and non-agri indexes in Indian commodity markets pp. 324-341

P. Lakshminarasa Reddy and S. Visalakshmi

Volume 15, issue 2, 2024

A recommended model of agro tourism development management based on the experiences of different concepts and strategies pp. 101-119

Marica Melović, Neven Šerić, Branislav Dudić, Anđela Jakšić-Stojanović and Danko Uglešić

Service quality metrics in a teacher training program pp. 120-135

Anastasios Athanasiadis and Vassiliki Papadopoulou

Impact of domestic migration and smart governance on quality of life: mediating role of emotional and physical well-being pp. 136-157

Shahzad Ali, Nor Azam Bin Abdual Razak and Naveeda Sajjid

Forecasting demand and consumer behaviour on the car market (case of Ukraine and Slovakia) pp. 158-177

Nataliia Parkhomenko, Peter Å tarchoň and Lucia VilÄ eková

Organisational and mathematical modelling in the construction and functioning of the International Carpathian Recreational Innovation System pp. 178-200

Mykola Odrekhivskyi, Orysya Pshyk-Kovalska, Volodymyr Zhezhukha and Iryna Ivanochko

Modelling of management decisions in the process of system integration at enterprises pp. 201-223

Oleh Kuzmin, Yevhen Tsikalo, Hanna Komarnytska and Victoria Terlecka

Volume 15, issue 1, 2024

Investigating the influence of service quality on loyalty in banking industry: the role of customer engagement pp. 1-18

Reza Saral, Reza Salehzadeh and Seyed Mehdi Mirmehdi

Effect of perceived supervisor support and social support on employees work engagement: how career optimism mediates the relationships pp. 19-33

William Philip Wall

Motivation and organisational culture from the perspective of SME employees - a case study at the time of COVID-19 pandemic pp. 34-50

Tibor Zsigmond, Ladislav Mura, Renáta Machová, Ferenc Bakó and Marcell Kupi

High degree of informality in tourismscape: a threat to tourism service sustainability pp. 51-62

Syed S.M. Sadrul Huda and Tazin Islam

Forecasting symbiosis in tourism enterprise networks: Monte Carlo simulation of risk and return pp. 63-83

Ploypailin Kijkasiwat, Jennifer Cave, Nirosha Wellalage and Stuart Locke

The study of consumers' post-purchasing behavioural intentions towards organic foods in an emerging economy: from the S-O-R model perspective pp. 84-100

Thanh-Binh Phung and Cong-Minh Tran

Volume 14, issue 4, 2023

Student's intention to purchase online air tickets of two developing nations: an extended concept of planned behaviour model pp. 363-375

Hitesh Jhanji

Factors influencing the adoption of mobile app during the COVID-19 pandemic pp. 376-395

Tag Lee and Amy Wong

Application of the theory of planned behaviour to predict Indian consumers' intention to purchase organic food pp. 396-413

Avani Raval and Diljeetkaur Makhija

Multi-level configuration of sustainability drivers of the municipal service supply chain with uncertainty pp. 414-434

Hadi Balouei Jamkhaneh, Ahamad Ghorbanpour and Reza Shahin

Antecedents of product innovation and the role of product organisational units in the life insurance industry: a case study of LIC of India pp. 435-451

Furquan Uddin

Formation, development and use of human capital: aspects of personnel security in a military conflict pp. 452-466

Zoryana Ravlinko, Vitaliy Shliakhetko, Uliana Motorniuk, Nina Petrukha and René Pawera

Volume 14, issue 3, 2023

Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services pp. 249-269

Kalender Özcan Atılgan and Özge Koç

Service quality determiners in higher education: the student's perspective pp. 270-300

Mehmet Pekkaya, Öznur Pulat and İlknur Zeydan

Harsh realities of migrant workers during COVID-19 epoch: an investigation from the backward remote districts in India pp. 301-320

Tarak Nath Sahu, Sudarshan Maity and Nabanita Sen

A novel hybrid approach for rice plant disease detection based on stacked autoencoder and convolutional neural network model pp. 321-344

Manoj Agrawal and Shweta Agrawal

Impact of sensitivity index on tourism-economic growth relationships pp. 345-361

Veli Yilanci, Maxwell Kongkuah and Seyi Akadiri

Volume 14, issue 2, 2023

Factors influencing online transport drivers' job satisfaction in Indonesia pp. 133-154

Keni Keni, Nicholas Wilson, Chee Wei Loon, Boo Mei Chin and Lim Thean Pheng

Skilled immigrants' job search: the role of self-efficacy, future orientation, and work involvement pp. 155-174

Satvir Singh, Prajya R. Vidyarthi, Laura Guerrero and Fernando Parra

Understanding the conceptualisation and strategies of service recovery processes in service organisations pp. 175-197

Sohail Anwar

Strategic resource management in private, public, and mixed-owned organisations in cities: the power of strategic urban networks pp. 198-223

Donizete Beck, José Storopoli, Júlio Carneiro da Cunha and Eran Vigoda-Gadot

Industry 4.0 and its impact on supply chain management: an overview pp. 224-248

Manorama Maharana and Remya Lathabhavan

Volume 14, issue 1, 2023

Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic: developing market context pp. 1-19

Md Samim Al-Azad and Mohammad Harun-or-Rashid

Customer satisfaction, behavioural and pay more intentions: a study on Indian Dhabas (roadside full-service restaurants) pp. 20-41

Pankaj Kumar, Pardeep K. Ahlawat, Parveen Kumar and Jitender Kumar

Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty pp. 42-57

Ghasem Bakhshandeh, Sajad Sharifi and Sayed Mohammad Rezaei

Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach pp. 58-77

Tareq Alblooshi, Moer Azli, Mohd Faiz Hilmi, Anas Abudaqa and Gouher Ahmed

Contributory role of innovative capabilities in Malaysian small and medium enterprises performance pp. 78-107

R. Ganesh and A. Haslinda

Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP pp. 108-132

Amir Mohammad Fakoor Saghih and Bahare Sabzevari Bidokhti