A quality management model for integrated healthcare in Poland

Iga Rudawska and Hans Ruediger Kaufmann

World Review of Entrepreneurship, Management and Sustainable Development, 2015, vol. 11, issue 2/3, 247-266

Abstract: The objective of this paper is to identify the indicators of a quality management model for integrated healthcare settings in Poland. In order to elicit the items and clusters of quality management, a three-step methodology has been applied: a literature review, a Delphi study, and concept mapping. The literature study resulted in 91 elements of integrated care. The two Delphi rounds were carried out in order to determine the importance of the identified items. Finally, the concept mapping was used to cluster the elements. Hierarchical cluster analysis and multi-dimensional statistical analysis were applied to design the quality management model. We received nine clusters that were labelled by the expert panel. The identified items and clusters focus on patient pathway management, patient centeredness, inter-organisational and inter-sectoral cooperation. The developed model could serve evaluation and improvement purposes in integrated healthcare settings not only in Poland, but in all countries that face healthcare reforms.

Keywords: Poland; integrated healthcare; qualitative research; quality indicators; multidimensional statistical analysis; quality management; patient pathway management; patient centeredness; inter-organisational cooperation; inter-sectoral cooperation; healthcare reform; healthcare management. (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=68582 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:wremsd:v:11:y:2015:i:2/3:p:247-266

Access Statistics for this article

More articles in World Review of Entrepreneurship, Management and Sustainable Development from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().