A new approach in state-citizen dyad

Bîja Suzana Monica

Impact of Socio-economic and Technological Transformations at National, European and International Level (ISETT), 2015, vol. 6

Abstract: The evolution of society requires public administration, political organizations, to approach many new challenges, including those related to demographic changes, employment of population, mobility, security, environment and more. New technological innovations, as well as data sources and the increased popularity of virtual socializing networks led to greater awareness and a large volume of information exchange, as well as enhanced connectivity, openness and transparency at all levels. Citizens today are much more aware of their rights, have much faster access to information on public services, and consequently their expectations on these services are much higher, also, due to private sector organizations who have personalized their services to citizens. Both citizens and companies expect to receive from the state quality public services, more individualized solutions, a faster and more efficient delivery of these services, a reduction of bureaucracy, transparency in action and participation.

Keywords: e-governance; citizens; state; value (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:iem:imptrs:v:6:y:2015:id:2822000009376043

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