Maximizing Smartcard for Public Usage: PDCA and Root Cause Analysis

Fakhriyah Abdullah Thani and Muhammad Anshari
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Fakhriyah Abdullah Thani: Universiti Brunei Darussalam, Bandar Seri Begawan, Brunei Darussalam
Muhammad Anshari: Universiti Brunei Darussalam, Bandar Seri Begawan, Brunei Darussalam

International Journal of Asian Business and Information Management (IJABIM), 2020, vol. 11, issue 2, 121-132

Abstract: With the rise of smart cards, it has utilized so that multiple applications can be built into the technology. This research aims to offer a multipurpose smart card as a solution for the duplicate smart card system. Using a mixed methods approach, one hundred samples were collected from the public. The data was analyzed using descriptive statistics. A Plan-Do-Check-Act (PDCA) assessment and a Root Cause Analysis (RCA) were used to analyze the collected data. The results indicated that the public views the current smart card system serves only a limited function and are open to the idea of a multipurpose smart card system. Recommendations are given to raise the awareness of the current smart card problem and to provide insight to better serve the public.

Date: 2020
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