Transformative Learning and Lean Six Sigma Programs: Adopting an All-Collar Approach

Kimberley Gordon and Kendall Ross
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Kimberley Gordon: University of Arkansas – Fort Smith, USA
Kendall Ross: University of Arkansas – Fort Smith, USA

International Journal of Adult Vocational Education and Technology (IJAVET), 2019, vol. 10, issue 3, 20-38

Abstract: In the competitive world of recruiting, the better an applicant can apply what has already been learned to a new environment, the greater the career opportunity. This study captured the transformative learning experience of students, guided by their instructors and industry partners, related to learning and executing Lean Six Sigma principles in a variety of environments. Lean Six Sigma principles which seek to reduce inefficiencies and thus improve the customer experience have long since been associated with manufacturing. Expanding the application of Lean Six Sigma from blue-collar settings to include white-collar and green-collar work provides students additional problem-solving approaches to process challenges in all-collar environments. Additionally, the experience aided students in viewing customers from both internal and external lenses, linked customer loyalty to organization success, and demonstrated the value such skills were to both personal career growth. Suggestions for faculty and recommendations for future studies are included.

Date: 2019
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