Social Media Sites Use Intensity and Job Burnout Among the U.S. and Thai Employees

Peerayuth Charoensukmongkol, Murad Moqbel and Sandra Gutierrez-Wirsching
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Peerayuth Charoensukmongkol: International College,National Institute of Development Administration, Bangkok, Thailand
Murad Moqbel: Health Information Management and Health Informatics Departments, University of Kansas Medical Center, Kansas City, KS, USA
Sandra Gutierrez-Wirsching: A.R. Sanchez, Jr. School of Business, Texas A&M International University, Laredo, TX, USA

International Journal of Cyber Behavior, Psychology and Learning (IJCBPL), 2017, vol. 7, issue 1, 34-51

Abstract: This research explored the effect of social network sites (SNS) use intensity in the workplace on three aspects of job burnout. The data were collected from non-teaching employees from universities in the U.S. (N = 174) and in Thailand (N = 182). Results from partial least squares regression revealed some evidence of the u-curve relationship between SNS use intensity and depersonalization in both countries. However, the u-curve relationship between SNS use and lack of personal accomplishment is only supported in U.S. samples. This suggests that while a moderate degree of SNS use at work tends to lower burnout, a high degree of use appears to create more burnout. The results also reveal a strong positive linkage between SNS use intensity and emotional exhaustion in U.S. samples. Overall, these findings imply that allowing employees to use SNS can provide some benefits, but it is important that employees do not overuse SNS to avoid burnout.

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jcbpl0:v:7:y:2017:i:1:p:34-51

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