Decision Support for Crisis Incidents

Daniel J. Power, Roberta M. Roth and Rex Karsten
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Daniel J. Power: University of Northern Iowa, USA
Roberta M. Roth: University of Northern Iowa, USA
Rex Karsten: University of Northern Iowa, USA

International Journal of Decision Support System Technology (IJDSST), 2011, vol. 3, issue 2, 44-56

Abstract: Crisis incidents occur in both business and public domains. This article focuses on non-routine incidents and explores uses of technologies for supporting crisis management tasks. A Crisis Incident Spiral of Decision Support helps identify useful decision support and information technologies. Additionally, a Crisis Incident Process/Decision Support Matrix categorizes processes of crisis planning, response and management with decision support technologies. Ideally, the matrix helps organize and stimulate thinking about novel DSS applications. Not all crises are of equal magnitude and different computerized decision support is needed in different types of crisis incidents.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jdsst0:v:3:y:2011:i:2:p:44-56

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International Journal of Decision Support System Technology (IJDSST) is currently edited by Shaofeng Liu

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