The Effects of ICT Adoption on Public Sector Performance: Does the Mediating Role of HR Quality Matter?

Muftawu Dzang Alhassan, Ibrahim Osman Adam, Alhassan Musah and Esther Wahaga
Additional contact information
Muftawu Dzang Alhassan: School of Business, SD Dombo University of Business and Integrated Development Studies, Wa, Ghana
Ibrahim Osman Adam: University for Development Studies, Ghana
Alhassan Musah: University for Development Studies, Ghana
Esther Wahaga: CSIR-Food Research Institute, Ghana

International Journal of E-Adoption (IJEA), 2021, vol. 13, issue 2, 36-51

Abstract: Governments around the world are increasingly adopting innovative ways that facilitate the easy provision of public sector services through efficient and effective ways. However, the linkages between ICT adoption, human resource (HR) quality, and public sector performance remains under-examined. This study examines the effects of ICT adoption and HR quality on public sector performance on one hand and the mediating effects of HR quality on the linkage between ICT adoption and public sector performance on the other using archival sources of data for 140 countries and a conceptual model based on the technology-organization-environment (TOE) framework. The data analysis using partial least squares-structural equation modeling shows that ICT adoption influences HR quality but not public sector performance directly. However, HR quality was found to positively influence public sector performance. Furthermore, HR quality was found to significantly moderate the relationship between ICT adoption and the public sector performance.

Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 4018/IJEA.2021070103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jea000:v:13:y:2021:i:2:p:36-51

Access Statistics for this article

International Journal of E-Adoption (IJEA) is currently edited by Hayden Wimmer

More articles in International Journal of E-Adoption (IJEA) from IGI Global
Bibliographic data for series maintained by Journal Editor ().