Costs of E-Learning Support: An Investigation Across 139 Small Projects

Paul Lam, Josephine Csete and Carmel McNaught
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Paul Lam: The Chinese University of Hong Kong, Hong Kong
Josephine Csete: The Hong Kong Polytechnic University, Hong Kong
Carmel McNaught: The Chinese University of Hong Kong, Hong Kong

International Journal of E-Adoption (IJEA), 2009, vol. 1, issue 1, 61-75

Abstract: Understanding the costing of e-learning informs decision-making on how to support the development and implementation of teaching and learning technologies in higher education. This paper describes costings and processes in a central e-learning support service that is especially applicable to face-to-face universities that use e-learning in a blended or supplemental mode. We differentiate three types of costs: infrastructure costs that are less sensitive to variation in the complexity of e-learning strategies, and edevelopment and e-delivery costs that are directly related to the nature of the strategies used. Using actual data from a three-year e-learning support project (e3Learning) with 139 sub-projects, the paper illustrates how the calculations promote an understanding of e-learning in the following four dimensions: 1) total cost of running an e-learning support service, 2) individual costs attributable to each of the sub-projects, 3) ‘price-tags’ of e-learning strategies, and 4) initial exploration of the cost-effectiveness issue.

Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jea000:v:1:y:2009:i:1:p:61-75

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