Extending Care Outside of the Hospital Walls: A Case of Value Creation through Synchronous Video Communication for Knowledge Exchange in Community Health Network

Jiban Khuntia, Mohan Tanniru and John Zervos
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Jiban Khuntia: Business School, University of Colorado, Denver, CO, USA
Mohan Tanniru: School of Business Administration, Oakland University, Rochester, MI, USA
John Zervos: Henry Ford Health System, Detroit, MI, USA

International Journal of E-Business Research (IJEBR), 2015, vol. 11, issue 2, 1-17

Abstract: In healthcare settings knowledge exchange among important stakeholders such as doctors, family and patients, and other care providers is a critical imperative. However, such a community modelled approach is missing, limited in scope or its business value not well understood. In this study, the authors illustrate the value potential and subsequent development of a business model for knowledge exchange within the healthcare delivery model outside a hospital setting. Specifically, they illustrate how Synchronous Video Consultation with social media features, in a staged approach, can support knowledge exchange among a network of community health care professionals who address global health disparities and sustain this exchange through resource generation. The authors discuss the contributions and implications of the proposed framework towards value creation in a collaborative setting in general and suggest opportunities for future research.

Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jebr00:v:11:y:2015:i:2:p:1-17

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