Monitoring and Controlling E-Mail Systems: A Cross Case Analysis

Aidan Duane and Patrick Finnigan
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Aidan Duane: Waterford Institute of Technology, Ireland
Patrick Finnigan: University College Cork, Ireland

International Journal of E-Business Research (IJEBR), 2005, vol. 1, issue 4, 24-40

Abstract: As the criticality of e-mail for electronic business activity increases, ad hoc e-mail implementation, prolonged management neglect, and user abuse of e-mail systems have generated negative effects. However, management’s ability to rectify problems with e-mail systems is hindered by our understanding of its organizational use. Research on e-mail systems is often dated and based on quantitative methodologies that cannot explain the interaction between various controls in organizational settings. Updating our understanding of the organizational aspects of e-mail systems utilizing qualitative methods is necessary. This paper presents a multiple case study investigation of e-mail system monitoring and control. The study examines the interaction between key elements of e-mail control identified by previous researchers and considers the role of such controls at various implementation phases. The findings reveal the effectiveness of e-mail committees, training, policies, and sustained awareness when combined with e-mail monitoring, and concludes by identifying key formal, informal, and technical controls.

Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jebr00:v:1:y:2005:i:4:p:24-40

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International Journal of E-Business Research (IJEBR) is currently edited by Mohammad Nabil Almunawar

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