Adoption of Mobile Technology in the Supply Chain: An Exploratory Cross-Case Analysis

Bill Doolin and Eman Al Haj Ali
Additional contact information
Bill Doolin: Auckland University of Technology, New Zealand
Eman Al Haj Ali: Higher Colleges of Technology, UAE

International Journal of E-Business Research (IJEBR), 2008, vol. 4, issue 4, 1-15

Abstract: The increasing utilization of mobile commerce technologies in e-business raises the question of their use in supply chain integration and management. This article presents a multiple case study investigation of the adoption of mobile technology in the supply chain. A technology-organization-environment framework of the contextual influences on technological innovation adoption is used to inform an analysis of three companies’ adoption and use of mobile data solutions for sales automation, freight tracking, and service support. Analysis of the three case studies found that the relative advantage of the technological innovation and the information intensity of the company were the most important factors influencing adoption. Other factors that appeared to influence adoption included the compatibility of the technology with the company’s business approach, the presence of top management support, and the degree of organizational readiness. Environmental factors such as competition within the industry or business partner influence seemed less influential for these pioneers of mobile technology use in supply-side activities.

Date: 2008
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 4018/jebr.2008100101 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jebr00:v:4:y:2008:i:4:p:1-15

Access Statistics for this article

International Journal of E-Business Research (IJEBR) is currently edited by Mohammad Nabil Almunawar

More articles in International Journal of E-Business Research (IJEBR) from IGI Global
Bibliographic data for series maintained by Journal Editor ().