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Managing SaaS Risk in Higher Education Organisations: A Case Study

Indrit Troshani, Giselle Rampersad and Nilmini Wickramasinghe
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Indrit Troshani: University of Adelaide Business School, The University of Adelaide, Adelaide, SA, Australia
Giselle Rampersad: School of Computer Science, Engineering and Mathematics, Flinders University, Bedrock Park, SA, Australia
Nilmini Wickramasinghe: Epworth HealthCare & School of Business IT and Logistics & Health Innovations Research, RMIT University, Melbourne, VIC, Australia

International Journal of E-Business Research (IJEBR), 2013, vol. 9, issue 2, 8-23

Abstract: Software-as-a-Service (SaaS) is a new information and communications technology (ICT) that offers dynamically scalable reconfigurable services to clients on demand via the internet. It is heralded as one of the most significant ICT advances that can facilitate business value creation and innovation. There is paucity of research concerning the perceived risks that can affect SaaS adoption intentions of higher education organisations (HEOs). In attempts to contribute to the existing body of knowledge, this study draws on qualitative evidence to explore perceived SaaS risks at HEOs. It equips HEO managers and policy makers with an integrative risk management framework for SaaS adoption.

Date: 2013
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