Sociotechnical Study of e-Business: Grappling with an Octopus

Chris W. Clegg, Catherine Chu, Steve Smithson, Alan Henney, Dianne Willis, Peter Jagodzinski, Brian Hopkins, Belen Icasati-Johanson, Steven Fleck, John Nicholls, Stuart Bennett, Frank Land, Malcolm Peltu and Malcolm Patterson
Additional contact information
Chris W. Clegg: University of Sheffield, UK
Catherine Chu: London School of Economics, UK
Steve Smithson: London School of Economics, UK
Alan Henney: Independent Consultant, Manchester, UK
Dianne Willis: Leeds Metropolitan University, UK
Peter Jagodzinski: Plymouth University, UK
Brian Hopkins: Independent Consultant, London, UK
Belen Icasati-Johanson: University of Sheffield, UK
Steven Fleck: University of Sheffield, UK
John Nicholls: Independent Consultant, Oxford, UK
Stuart Bennett: University of Sheffield, UK
Frank Land: London School of Economics, UK
Malcolm Peltu: Independent Editor & Author, London, UK
Malcolm Patterson: University of Sheffield, UK

Journal of Electronic Commerce in Organizations (JECO), 2005, vol. 3, issue 1, 53-71

Abstract: This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 70 leading practitioners of, and experts in, e-Business in the UK. The findings identify the distinguishing novel features of e-Business, highlight the key issues it raises, and provide evidence of current uptake and impacts. The findings include ideas on good practice. The study emphasizes the importance of taking a holistic, sociotechnical view of the complex set of interrelated changes involved in e-Business.

Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeco00:v:3:y:2005:i:1:p:53-71

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