The Role of Facilitating Conditions and Institutional Trust in Electronic Marketplaces

Pauline Patnasingam, David Gefen and Paul A. Pavlou
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Pauline Patnasingam: Central Missouri State University, USA
David Gefen: Drexel University, USA
Paul A. Pavlou: University of California, Riverside, USA

Journal of Electronic Commerce in Organizations (JECO), 2005, vol. 3, issue 3, 69-82

Abstract: Given the uncertainties of e-business, this paper examines the role of institutional trust, which has been viewed as a key facilitator of electronic marketplaces (Pavlou, Tan, & Gefen 2003). In doing so, we draw upon the principles of research on traditional EDI via value-added-networks to develop a set of theory-driven institutional trust-building facilitating conditions; namely, (a) IT connectivity, (b) standards, (c) security, and (d) uniform product descriptions. This study has implications for (1) the nature and role of institutional trust in e-marketplaces, (2) the strategic design of trust-building mechanisms in e-marketplaces, and (3) an extension of the literature on institutional trust.

Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeco00:v:3:y:2005:i:3:p:69-82

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