Conceptualizing Competences in E-Services Adoption and Assimilation in SMES

Ada Scupola
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Ada Scupola: Roskilde University, Denmark

Journal of Electronic Commerce in Organizations (JECO), 2008, vol. 6, issue 2, 78-91

Abstract: This article investigates the competences deemed necessary both at top managerial and individual levels for the successful adoption and assimilation of business-to-business e-services in small and medium size enterprises. To this end, an in-depth case study of a business-to-business e-service system, a Web-based travel reservation system, was conducted. The results show that three main competences, namely vision, value and control, are important at top management level for the primary adoption of e-services. For secondary adoption and assimilation, three categories of competences were identified as being important either to have or to develop at the individual level, namely technical, interpersonal and conceptual skills.

Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeco00:v:6:y:2008:i:2:p:78-91

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