Validation of the B2E Portal User Satisfaction (B2EPUS) Scale: Empirical Evidence from South Africa

Dewi Rooslani Tojib, Ly Fie Sugianto, Liesl Martin and Eric Cloete
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Dewi Rooslani Tojib: Monash University, Australia
Ly Fie Sugianto: Monash University, Australia
Liesl Martin: South African Nylon Spinners, South Africa
Eric Cloete: University of Capetown, South Africa

Journal of Electronic Commerce in Organizations (JECO), 2010, vol. 8, issue 1, 83-97

Abstract: This article discusses the validation of the Business-to-Employee (B2E) Portal User Satisfaction (B2EPUS) scale in the South African context. The results indicate that the scale remains reliable and valid outside its country of origin and is applicable to other industries, particularly mining, petrochemical, consulting, and retailing. Industry practitioners can confidently employ the scale when measuring the success of their B2E portal implementations.

Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeco00:v:8:y:2010:i:1:p:83-97

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