Combining Technologies' Properties to Cope with Uncertainty: Lessons from the Military

Cécile Godé and Pierre Barbaroux
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Cécile Godé: CRETLOG EA 881, Aix-Marseille University, Aix-en-Provence, France
Pierre Barbaroux: Research Centre of the French Air Force (CreA), Salon-de-Provence, France

International Journal of E-Entrepreneurship and Innovation (IJEEI), 2016, vol. 6, issue 1, 1-18

Abstract: This article investigates how teams aim at harnessing Information and Communication Technologies (ICTs) to coordinate under uncertainty. An explorative case study analyses the way NATO Special Forces use text-chat in Afghanistan. The findings suggest that team members combine basic material properties, knowledge processes and knowledge types to cope with various forms of uncertainty. Such combinations might trigger the emergence of unexpected biases which, in turn, generate mitigated final results. Building on the authors' findings, they develop a model of ICTs' uses based on the concepts of emergence and combination.

Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeei00:v:6:y:2016:i:1:p:1-18

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