Users' Satisfaction with the Electronic Health Record (EHR) in the Kingdom of Bahrain

Aysha Ebrahim Abdulla, Shurooq Yousif Ahmed, Maryam Abdulrahman Alnoaimi and Hayat Ali
Additional contact information
Aysha Ebrahim Abdulla: College of Information Technology, University of Bahrain, Sakeer, Kingdom of Bahrain
Shurooq Yousif Ahmed: College of Information Technology, University of Bahrain, Sakeer, Kingdom of Bahrain
Maryam Abdulrahman Alnoaimi: College of Information Technology, University of Bahrain, Sakeer, Kingdom of Bahrain
Hayat Ali: College of Information Technology, University of Bahrain, Sakeer, Kingdom of Bahrain

International Journal of E-Health and Medical Communications (IJEHMC), 2016, vol. 7, issue 3, 29-51

Abstract: Today, many hospitals seek to adopt the latest and most sophisticated technologies in order to raise the service quality and users' satisfaction. The Electronic Health Record (EHR) had a substantial impact on the health sector and has enhanced the efficiency and effectiveness of healthcare providers. The purpose of this research is to examine the factors that affect users' satisfaction with the current Health Record System in the Kingdom of Bahrain. A research model was built based on three popular models of users' satisfaction toward information systems. Toward achieving the research objective, a quantitative approach was followed to collect data from an online survey. Accordingly, 152 responses were collected from the users of EHR in public hospitals and health centres in Bahrain. The results of the survey were analyzed using SPSS and SmartPLS 3.0. It was concluded that the most effective factors in the users' satisfaction with EHR were directly service quality and technical support, with system and information quality indirectly through trust.

Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
https://services.igi-global.com/resolvedoi/resolve ... 18/IJEHMC.2016070103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jehmc0:v:7:y:2016:i:3:p:29-51

Access Statistics for this article

International Journal of E-Health and Medical Communications (IJEHMC) is currently edited by Joel J.P.C. Rodrigues

More articles in International Journal of E-Health and Medical Communications (IJEHMC) from IGI Global
Bibliographic data for series maintained by Journal Editor ().