An Analysis of Interdepartmental Relations in Enterprise Resource Planning Implementation: A Social Capital Perspective

Ebru Esendemirli, Duygu Turker and Ceren Altuntas
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Ebru Esendemirli: Faculty of Administration and Economics Sciences, Yasar University, Izmir, Turkey
Duygu Turker: Faculty of Administration and Economics Sciences, Yasar University, Izmir, Turkey
Ceren Altuntas: Vocational School, Yasar University, Izmir, Turkey

International Journal of Enterprise Information Systems (IJEIS), 2015, vol. 11, issue 3, 27-51

Abstract: Enterprise resource planning (ERP) has become one of the most popular information systems among companies that want to continue and expand their operations in the long run. The purpose of this study was to analyze the impact of interdepartmental relations, conceptualized as frequency of interaction, trust, coordination and power, on departmental performance from a social capital perspective. The findings of the study revealed that three components of interdepartmental relations (frequency of interaction, trust, and coordination) only emerged as significant factors in departmental performance when ERP was used effectively within the department.

Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeis00:v:11:y:2015:i:3:p:27-51

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