Developing Instruments for Enterprise Resources Planning (ERP) Post-Implementation Failure Model

Malihe Motiei, Nor Hidayati Zakaria, Davide Aloini and Mohammad Akbarpour Sekeh
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Malihe Motiei: Department of Information System, Faculty of Computing, Universiti Teknologi Malaysia (UTM), Johor, Malaysia
Nor Hidayati Zakaria: Department of Information System, Faculty of Computing, Universiti Teknologi Malaysia (UTM), Johor, Malaysia
Davide Aloini: Department of Energy, Systems, Land and Constructions Engineering, Pisa University, Pisa, Italy
Mohammad Akbarpour Sekeh: Department of Computer Engineering, Islamic Azad University, Shirvan Iran, Iran

International Journal of Enterprise Information Systems (IJEIS), 2015, vol. 11, issue 3, 68-83

Abstract: Implementing Enterprise Resource Planning (ERP) projects in many organizations are faced with failure concept in recent years. Researchers focused to implement ERP projects successfully by proposing the success model. However, through these attentions to get ERP benefits, the ERP failure measurement model is required. Therefore, the aim of this study is to develop the instruments for ERP post-implementation failure measurement model. To achieve this outcome, the study firstly evaluates the suitability of Technology-Organization-Environment framework for the proposed conceptual model. Constructs were used for this model included two formative and six reflective constructs. A questionnaire was developed to test the validity and reliability of instrument items. A survey was conducted among Iranian industries to collect data and data analyzed by Smart PLS software. The results indicated that all instruments items included 37 critical risk factors (CRFs) as measurement were acceptable for the ERP post-implementation failure model.

Date: 2015
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