The Impact of ERP Alignment on Logistics Costs: A Work System Theoretical Approach

Joseph R. Muscatello, Diane H. Parente and Matthew Swinarski
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Joseph R. Muscatello: Kent State University, Burton, OH, USA
Diane H. Parente: Penn State Erie, Behrend College, Erie, PA, USA
Matthew Swinarski: Penn State Erie, Behrend College, Erie, PA, USA

International Journal of Enterprise Information Systems (IJEIS), 2016, vol. 12, issue 3, 1-17

Abstract: ERP implementations have been studied on many dimensions; however, little work has been done linking logistics costs and ERP implementation factors. Taking a Work System Theoretical perspective, this paper examines the alignment success factors necessary to improve logistics cost. The authors used a two-step approach, conducting a confirmatory factor analysis (CFA) to assess the psychometric properties of their measures and then conducting an independent sample t-test between two groups, one which experienced decreased logistic costs and the second which experienced the same or increasing logistic costs. Organizations attempting to decrease logistics costs via an ERP implementation must consider the processes and activities involved in aligning participants, information, technology, and business process in these ERP implementations. This research has provided more insight into the practice of ERP implementations and has reemphasized the need to judge ERP success relative to impact on firm performance

Date: 2016
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