The Mediating Role of Perceived Value in the Effect of Multi-Dimensional Risk in Mobile Banking

Long Pham, Stan Williamson, Cyrus Mohebbi, Binh Nguyen and Hien Nguyen
Additional contact information
Long Pham: School of Management, College of Business and Social Sciences, University of Louisiana at Monroe, Monroe, USA & Department of Economics and Management, Thuyloi University, Hanoi, Vietnam
Stan Williamson: School of Management, College of Business and Social Sciences, University of Louisiana at Monroe, Monroe, USA
Cyrus Mohebbi: School of Business, New York University, New York City, USA
Binh Nguyen: Military Commercial Joint Stock Bank, Hanoi, Viet Nam
Hien Nguyen: Vietnam - Japan Institute for Human Resources Development, Foreign Trade University, Hanoi, Vietnam

International Journal of Enterprise Information Systems (IJEIS), 2019, vol. 15, issue 4, 1-25

Abstract: This study examines which risk factors contribute most to perceived risk in Vietnam's mobile banking environment; explores the relationships among perceived risk, perceived value and intention to use mobile banking in Vietnam's mobile banking environment; and investigates any mediating role perceived value may have in the relationship between perceived risk and intention to use mobile banking in Vietnam's mobile banking environment. A convenience sample of 403 respondents who were customers of one of the largest joint stock commercial banks in Vietnam was used. The results of this study indicated that perceived risk is negatively related to intention to use mobile banking; that perceived value is positively associated with intention to use mobile banking; that perceived risk is negatively related to perceived value; and that perceived value plays a partial mediating role in the relationship between perceived risk and intention to use mobile banking.

Date: 2019
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 018/IJEIS.2019100101 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jeis00:v:15:y:2019:i:4:p:1-25

Access Statistics for this article

International Journal of Enterprise Information Systems (IJEIS) is currently edited by Gianluigi Viscusi

More articles in International Journal of Enterprise Information Systems (IJEIS) from IGI Global
Bibliographic data for series maintained by Journal Editor ().