The Impact of Mutual Monitoring and Enterprise System Integration on the Empowerment of Managers

Ethan Kinory and Joseph Canada
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Ethan Kinory: Rutgers University, Camden, USA
Joseph Canada: Rutgers University, Camden, USA

International Journal of Enterprise Information Systems (IJEIS), 2020, vol. 16, issue 2, 1-21

Abstract: Companies are increasingly adopting enterprise systems in order to realize the significant operational advantages they convey. These benefits include reductions in operating costs, improved customer service, and efficiency gains. Using the theoretical lens of Mary Parker Follett, this article explores potential behavioral benefits associated with enterprise systems. Evidence provided by the authors' field survey suggests that enterprise systems empower managers by enhancing both mutual monitoring and social identification among peer managers.

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeis00:v:16:y:2020:i:2:p:1-21

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